I can’t purchase a course on Udemy

This article will take you through the reasons why you may not be able to purchase a course on Udemy.

There are a few reasons why you may not be able to purchase a course on Udemy.

Below are guidelines that Juno users must follow to have success at checkout. 

• Use the same Udemy account every time and do not create new ones for each transaction. 
• Make sure you enter the card information correctly
• If you run into issues, contact Udemy support (link) with the details of which account is experiencing the issue and support can assist at that point.
• Do not repeatedly re-attempt your transaction if it fails. Check that your information is correct before retrying.
• If you continue to encounter issues, please visit the Udemy Help Center, which has extensive troubleshooting resources, as well as the option to contact Udemy Support. Please be sure to provide details regarding the payment issue you’re encountering, and your account information, when contacting Udemy Support.

• • From time to time, Udemy has promotions, and the course prices fluctuate. First, make sure to purchase the course on Udemy at the same time you purchase the voucher on Juno. This will ensure that the amount on your voucher is equal to the current course price.
  • If you are facing a price gap between your voucher value and the course cost, please contact Support@the-juno.com and we will help ASAP!

• • If you have been unable to resolve issues with purchasing by following the guidelines outlined above, you can reach out to Udemy Support and your case will be evaluated.
  • You can also escalate to your Juno representative for assistance. It will be necessary to provide your Juno representative with the email associated with the account as well as the last 4 digits on the card being attempted.