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      Reimbursement Process

      At Juno Journey, we are dedicated to delivering efficient and streamlined solutions. Our reimbursement platform is designed to provide fast, reliable, and user-friendly processing for your reimbursement needs. Here’s an overview of how it works.



      1.  Why does the Reimbursement Feature Matter?
      2. How It Works - For new users.

      3. How It Works - For existing users.

      4. Bank Details Per Countries

         

       

      Why does the Reimbursement Feature Matter?

      At Juno Journey, we believe in simplifying your learning experience at every turn. That's why we have revamped our reimbursement process.

      It can sometimes happen that our Juno Journey's learning credit card may be declined due to providers' internal payment policies.

      Maybe they do not accept credit cards as a payment method.  

      Perhaps you have already made a purchase, and your company has agreed to cover the cost by using Juno Journey. For these cases, not all is lost, and we do have a solution ready for you. 

       

      How It Works - For new users.

      The employee side of the reimbursement process is smooth and straightforward:

      1. Submit a Reimbursement Request:
          • The user logs into Juno submits a custom request and chooses "Reimbursement" in the provider section.
          • If needed, the manager or admin approves the request.
          • Status changes to "Pending Purchase" meaning Juno is processing the request. 

      2. Juno will add you to Tipalti:
      • Once you've finalized your request, our team will identify that you are a new user and we will add you to Tipalti.
      3.  Emails to New Users:

      • First Email: This email invites you to register on Tipalti.
      • Reminder Emails: If you don’t register immediately, you will receive follow-up reminders to complete your registration.



      • Second Email:  Once you begin registration, this email prompts you to complete your profile and choose your preferred payment method

      Once you complete your profile user must send Proof of payment/ invoice:
      • Email proof of payment/invoice to reimbursement@junojourney.com
      • Once proof of payment is received, you’ll get an email confirming that your payment is being processed.

      • Third Email : to confirm payment is being processed.

      4. Payment Processing:
           
       
      • Once the info is correctly submitted, the reimbursement request become payable.
      • Payments are processed through Tipalti within 1-3 business days through your selected payment method.

      5.  Completion

      • Once the payment is successfully processed, the status of your reimbursement request will change to "Complete."

       

       

      How It Works - For existing users.



       

      If you’ve already registered with Tipalti, the process is even quicker:

       
       

      1. Submitting a Reimbursement Request

      • Log in to Juno and follow the same steps as new users to submit your reimbursement request.

      2. Payment Processing:
      • Email proof of payment to reimbursement@junojourney.com
      • Once proof of payment is received, you’ll get an email confirming that your payment is being processed.
      • Tipalti processes the payment within 1-3 business days via your chosen payment method.

      3. Completion

      • After payment is processed, the status of your request will be updated to "Complete."



      Key Points to Remember

       

      • Please don't send any personal information via email.
      • Emails are Key: Keep an eye on your email for registration prompts and payment status updates.
      • Tipalti Registration: New users must complete their registration on Tipalti to become payable.
      • Proof of Payment: Sending proof of payment is mandatory for both new and existing users.
      • Processing Time: Payments are typically completed within 1-3 business days once all information is correctly submitted.
      • Payment Methods: You can choose from local bank transfer, PayPal, wire transfer, or other methods supported by Tipalti.
      • Processing Fees: Most fees are covered by Juno, except for wire transfer fees, which are split between Juno and the user. A minimum of $50 is required for wire transfers.
      • User Requirements: To receive payment, ensure that you complete the registration with Tipalti, including providing proof of payment (e.g., an invoice).

      Juno Journey’s integration with Tipalti ensures a smooth, secure, and efficient reimbursement process. Whether you’re a new or existing user, following these steps will help you complete your reimbursement quickly and hassle-free.

       

      Bank Details Needed For Reimbursements

       

      1. Please don't send any personal information via email. Instead, you will be requested to fill out a secure form provided by Juno. This form is accessible only to our payment department.
      2. The link to access this form will be sent through the platform, appearing on your Voucher page under the Comment section.
      3. Within the form, the learner will provide their bank account details and create a one-time password specific to their request. This password will be used to send a secured wire confirmation document, which the employee must approve to confirm the wire details.

       

       Here are the bank details required for reimbursement, broken down by country:

      🇪🇺 Bank details needed for reimbursements within Europe:

      Beneficiary Name (full name without initials)
      IBAN
      BIC
      Beneficiary's Address (billing address including postcode)

       

      🇬🇧 Bank details needed for reimbursements within the UK:

      Beneficiary Name (full name without initials)
      Account Number
      Sort Code
      Beneficiary's Address (billing address including postcode)

      🇺🇸 Bank details needed for reimbursements within the US:

      Beneficiary Name (full name without initials)
      Account Number
      Routing Number
      Beneficiary's Address (billing address including postcode)
      Type of account (checking or savings)

       

      🇮🇳 Bank details needed for reimbursements within India:

      Beneficiary Name (full name without initials)
      Account Number
      IFSC Code
      Beneficiary's Address (billing address including postcode)

       

      🇦🇺 Bank details needed for reimbursements within Australia:

      Beneficiary Name (full name without initials)
      Account Number
      BSB Code
      Beneficiary's Address (billing address including postcode)

       

      🇨🇷 Bank details needed for reimbursements within Costa Rica

      Beneficiary Name (full name without initials)

      Recipient's IBAN
      ID document type: National ID number or Foreigner ID number (DIMEX)

      Recipient's identification number
      Beneficiary's Address (billing address including postcode)


      🇮🇩 Bank details needed for reimbursements within Indonesia:

      Beneficiary Name (Full name without initials. Please enter the name exactly as it is stated on the recipient's bank account)

      Bank Name

      Account Number [The local account number of the beneficiary account (not IBAN)]

      Beneficiary's Address (billing address including postcode)

       

      🇲🇾 Bank details needed for reimbursements within Malaysia

      Beneficiary Name (full name without initials)

      Account type and Duitnow ID or Bank account number and Name of the Bank
      Beneficiary's Address (billing address including postcode)

       

      🇻🇳 Bank details needed for reimbursements within Vietnam:

      Beneficiary Name (full name without initials)

      Bank Name
      Account Number
      Swift Code
      Beneficiary's Address (billing address including postcode)

       

      Bank details needed for reimbursements for other countries:

      Beneficiary Name (full name without initials)
      Account Number
      Routing Number/BIC/Swift Code
      Beneficiary's Address (billing address including postcode)
      Type of account (checking or savings)

       

       

       

      Have any questions or comments?

       Please do not hesitate to contact our support team by emailing us at support@junojourney.com